Return & Refund


Important: Unwrapping Video Required

To ensure a smooth return or replacement process, we request all customers to record an unwrapping video at the time of opening the courier.

The video must clearly show the outer packaging with the shipping label visible.

The parcel should be opened in a single, continuous shot without any cuts or edits.

📌 This video is compulsory and will be required as proof in case of any damage, defect, or missing item.

Thank you for your understanding and cooperation.

 

Refund & Replacement Registration Policy

7-Day Window for Requests

Customers must initiate any refund or replacement request within 7 days of receiving the order.

Requests made after this period will not be accepted.

 

Mandatory Details for Registration

The request will only be considered valid once the customer:

Provides all necessary details (order ID, product images, reason for return, etc.)

Confirms acceptance of the applicable refund or replacement policy shared by our team

Processing Timeline

Once the above conditions are met, the request will be officially registered and processed accordingly.


Return & Refund Policy – Personal Preferences

If a customer wishes to return a product due to personal preferences such as color, print, fabric, or material, the following policy will apply:

Partial Refund

A 70% refund of the total order amount will be issued.

30% will be deducted as handling and processing charges.

Return Pickup

Company will arrange the return pickup from your doorstep.

UPI Details for Refund

Once the return has been arranged by our team, the customer is required to share their UPI details with us.

The refund will be processed only after we receive and inspect the returned product.

Please ensure the UPI details are accurate to avoid any delay in the refund process.

Refund Payment Mode

All approved refunds will be processed via online payment methods only, regardless of whether the original order was placed through Cash on Delivery (COD) or prepaid mode.

Defective Product Handling

If only one item (either paid or free) is defective, we will provide a replacement only.

➤ Refund is not allowed in this case.

If both items are defective, a full refund will be issued once both products are returned.

Return Pickup

Company will arrange the return pickup from your doorstep.


Policy for Single Saree Purchase Outside Ongoing Offer

If a customer wishes to purchase only one saree at a custom/individual price, instead of availing the current offer, the following conditions will apply:

  1. Non-Offer Pricing

The price for a single saree will be different from the offer pricing and will be shared with the customer via WhatsApp upon request.

  1. Prepaid Orders Only

Orders for single sarees at custom pricing are accepted only through prepaid mode via our official WhatsApp. Cash on Delivery (COD) is not available for such orders.

  1. No Return, Refund or Replacement

Since this is a special request outside the standard offer, no return, refund, or replacement will be allowed.

  1. Defective Product Policy

If the product is received in a defective condition, the customer must bear the return shipping cost and send the defective item back to us.

Once we receive the defective piece, we will dispatch a replacement saree at no extra cost.

  1. Shipping Charges

A flat shipping fee of ₹100 will be applicable on the order.


Customisation & Payment Policy

  1. If you wish to make any additional changes or customisations to a product, please DM us on our official WhatsApp number before placing the order.

  2. Any additional charges for customisation must be paid in advance via online payment as discussed during the WhatsApp conversation.

  3. Cash on Delivery (COD) is only available for standard orders placed through our website,  without any customisations.

  4. Customised orders are not eligible for COD.


Product Issues – Return & Replacement

If you face any issue with a product, return and replacement requests will be accepted only via email.

📩 Please send an email directly for any return or replacement — DMs on Instagram or WhatsApp will not be considered for such requests.


Customer Support & Communication Policy

For any type of enquiry, you may contact us through the following channels:

Instagram Direct Message (DM)

Official WhatsApp Chat (messages only)


🚫 Please do not place calls to our WhatsApp number — our support team handles multiple customer queries simultaneously, and calls cannot be answered.


Response Timings

Replies on all platforms (Instagram, WhatsApp, Email) will be provided during our official business hours:

🕘 Monday to Saturday | 10:00 AM – 6:00 PM